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Comberton & Eversden Surgeries
Book An Appointment
Speak to a pharmacist
Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.
Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.
Self Care Advice
You can often sort your own health issues without needing to see us
The NHS website is an excellent website you can use free of charge.
They have powerful search functions so you can find what you need quickly.
Book a Routine Appointment
Appointments may also be made online, by telephoning or by calling in at the surgery.
All consultations are by appointment which you can make by telephoning or calling in at the Surgery during normal working hours. You can book appointments online via the Airmid App or if you have downloaded the NHS app. Alternatively, you can use our automated telephone booking system. Most appointments can be made up to a month in advance.
An appointment is for one person and one problem. If you would like to discuss more than one problem ask please for a double appointment. Consecutive appointments can be made for you and someone else, if required and if available. Just ask when booking.
When making an appointment, the receptionist may ask you for brief summary of the problem to inform the doctor. You may also be asked to confirm your telephone number so that the doctor can contact you and to ensure we have the correct details for you.
Urgent Appointments
If you have an urgent problem and need to be seen ‘on the day’ a doctor will phone you (usually within 90 minutes) to discuss the problem with you
The doctor will determine the best course of action. If necessary, after speaking to you, the doctor may offer you an appointment that day.
Requesting a Home Visit
If a home visit is necessary because you are unable to come to the surgery please telephone before 10:30am if possible.
The receptionist may ask for a description of the problem to help the doctor assess the urgency and allow them to bring appropriate equipment and medication.
Telephone Advice and Test Results
If you would like to speak to a doctor but do not need an appointment, the receptionist will ask the doctor to phone you back when they are able to.
It is usually not possible to advise you when this will be as it depends on the doctor’s availability, other commitments and priorities.
Many test result, medication, and referral queries can be dealt with by the reception, dispensary, or medical secretary teams.
Cancel Your Appointment
We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it.
If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.
If you are cancelling please telephone us on 01223 262500 (Comberton) or 01223 262579 (Eversden) as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.
Alternatively, you can cancel your appointment online using The NHS App or the Airmid App if you are signed up to the service.
Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. On average about 230 appointments are missed each month
Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
Repeated failure to attend booked appointments is a significant waste of NHS resources
Life Threatening - Go to A&E
If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999
In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening